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FAQs

What is an escape room?

An escape room is a real-life team-based puzzle game, where you are in an indoor space and have to solve puzzles and complete tasks together to get out. There is also usually a narrative and story that drives the game forward, that you and your team will be a big part of.

Who is an escape room for?

Escape rooms are incredibly versatile and suitable for any type of occasion: an experience with friends, family reunions, dates, team-building events, and birthday parties for all ages.

What time should we arrive?

Please arrive 15 minutes before your scheduled game time. Your game will begin promptly at its designated start time, regardless of your arrival time. Late arrivals are welcome to join the game, however, missed time will not be compensated, and refunds will not be issued.

How can your escape rooms benefit our team’s communication and problem-solving skills?

Our escape rooms are designed to challenge teams with puzzles and tasks that require clear communication, collaboration, and creative thinking. By working together under time pressure, team members enhance their problem-solving abilities and improve their ability to communicate effectively, which can help strengthen relationships and build trust.

Are escape games accessible for people with disabilities?

We strive to make our escape games as accessible as possible. Some rooms are fully accessible for people with mobility challenges, while others may have physical limitations. Please contact us ahead of time to discuss any specific needs, and we’ll do our best to accommodate.

Can I see a preview of the escape game themes before booking?

Yes! You can view descriptions and previews of our escape room themes on our website.

Do you offer gift vouchers for escape games?

Yes, we offer gift vouchers for our escape games, which make great gifts for friends, family, or colleagues. Vouchers can be purchased online or at our location and are valid for any of our games.

Are dogs allowed at your escape rooms?

No, dogs are not permitted on our premises under any circumstances. Working disability assistance animals are permitted where required by law. Emotional support animals are not permitted.

Can I bring extra players if our group is larger than the room’s maximum capacity?

No. For safety and game-flow reasons, we cannot accommodate more players than the maximum number specified for each escape room. The maximum capacity applies to all bookings and there are no exceptions.

Are there age restrictions for your escape rooms?

Children – aged 15 and under – must be accompanied by a responsible adult present in the game room for the full duration of the game. This supervising adult does not count as a player and does not need to pay.
Children aged 16–17 must have a responsible adult present on the premises. But this supervising adult need not stay in the room with the group of children. They may wait in our waiting room until the game time is finished.

Can I play if I have been drinking alcohol?

No. Anyone who is under the influence of alcohol or drugs will not be permitted to participate in an escape game under any circumstances. For the safety of our guests and staff, we reserve the right to refuse entry or participation to anyone we believe is under the influence.
Nor may alcohol be brought onto our premises under any circumstances. This rule applies to all guests and all bookings.
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